1. Do I need to create an account to make purchases on tffirma.com?
Yes, but it is very simple and takes only a few minutes of your time.
2. Why must I open an account on tffirma.com?
By having an account you will benefit from exclusive offers, advance notices for new arrivals and numerous promotions that are offered only online. You can also track your purchases.
3. How do I open my tffirma.com account?
You simply fill in the information in the section 'Register'.
4. What are my personal info used for?
Your personal info are used to process your purchases and allow you to track your order . Your personal info are strictly confidential and are never shared or transferred to other parties.
5. How can I retrieve my username and password?
If you forget your username and/or password, we require your email address to be able to send you the necessary info to have access to your account again.
Recover your lost information here››
How do I contact customer service?
You can contact customer service (5/7) as follows:
1. E-mail us in the "Contact us" section.
2. Call our toll free number 1-877-286-2634
Can I purchase a Gift Certificate on tffirma.com?
You can easily purchase a gift certificate for a minimum value of CAD $10 for yourself or another person of your choice. Please click on "Gift Certificate" in the 'Special' section and fill up the info in "Gift Certificate".
6. How do I order?
After having opened your account, click on "Buy Now" or "Add to Shopping Cart". Your choice will automotically be added to the shopping cart. If you decide to proceed with your purchase, simply click on "Checkout" and follow the steps to complete your transaction.
If you decide to view your selection prior to purchase, click on "add to wish list".
7. How can I ensure that my purchase has been properly processed?
As soon as your account has been authorized we shall send you an email to confirmation number. With your tffirma.com account number you can easily track your purchase.
8. Can I purchase from anywhere in the world?
Yes you can do so at any time. Delivery costs will be communicated in advance to you based on your country. Please contact us by mail (or by phone: 1-877-286-2434) to know the shipping cost to your country.
9. How can I cancel my order?
Once your order has been authorized, it is impossible to cancel. You must wait for delivery of your order and then proceed to return/refund.
10. How can I pay for my purchase?
Your payment will be processed on line with Visa, Mastercard.
Is it secure to pay online with my credit card?
You can shop on tffirma.com with total confidence and security. We guarrantee total security (SSL technology: Secure Socket Layer).
11. How can I use my Gift Certificate?
1. Make a selection.
2. Process your order.
3. On the payment page, enter the code of your Gift Certificate in the proper box.
12. What happens if the amount of my purchase is not equal to the value of my Gift Certificate?
1. If the amount of your Gift Certificate is superior to the value of your purchase, the balance is carried into your account and used in the course of a future purchase.
2. If the amount of your Gift Certificate is inferior to the value of your purchase, the balance is paid by your credit card.
13. How long will it take for my package to reach me?
We are shipping all the merchandise by FEDEX, Canada Post (for Canada only). You should receive your shoes in 5 working days after ordering them.
14. What does shipping cost?
The shipping for Canada is TOTALLY FREE. Shipping to US will cost 29 $CAD by pair of shoes. Custom duty will apply. For international shipping exept USA, please contact us by mail or by phone (1-877-286-2634) to know the shipping cost to your country.
15. Can I return my purchase?
You can return your shoes within 21 days of purchase. They must be not worn and in their original box .
16. How can make my return?
1. If you want to return your purchase, please contact us by mail or by phone (1-877-286-2634)
2. if your request of return is approved by our agent, send us your shoes.
3. We shall refund your credit card with 24 hrs of reception of your package.
17. Who pays for the return?
All returns are at your cost.
18. Can I exchange my shoes for another size and/or style?
Certainly you may exchange your shoes with another size and/or style within 21 days of your purchase. The exchanged shoes must be not worn and in their original box. No restocking fee. Be advised that shipping from your address to us is at your charge.